The Connected Customer: Utilities
Abstr. due: 16.11.2017
Dates: 16.11.17 — 17.11.17
Area Of Sciences: Economics and management;
Organizing comittee e-mail: firstname.lastname@example.org
Organizers: T.A. Cook Conferences
Today’s customer engagement strategies have to be intelligent, agile and customised and they have to be implemented across a multi-channel platform to engage the customer on all available touchpoints. Consumers have grown accustomed to the methods of engagement they enjoy in other sectors such as banking, telecommunications and retail. They are now expecting the same high level of service from their utility.
Are you in the best possible position to meet this demand? Do you have an end-to-end digital strategy? Are you looking to hear how other utilities are tackling multichannel customer engagement?
The Connected Customer: Utilities conference is your opportunity to discover how technology is changing multichannel customer engagement and how you can stay engaged with - and meet the needs of - your customer-base. With specially selected leading-edge utility industry case studies, insight from prominent experts, and plentiful networking opportunities, this event will ensure that you receive the very latest best practice and learnings you can implement in your organisation.
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