The Bankers' Customer Experience Summit

Страна: Арабские Эмираты

Город: Dubai

Тезисы до: 31.08.2016

Даты: 27.09.16 — 28.09.16

Область наук: Экономические;

Е-мейл Оргкомитета:

Организаторы: FLEMING


Key topics

 Strategic Customer Experience

Engineering Customer Insights

Brand ExperienceCustomer-centric Culture

Big Data and Social Media

360° Channel Experience

Key Customer Metrics


    Adopt customer experience as a top-down strategy
    Implement VOC using customer feedback and big data
    Boost customer experience via end-to-end banking technologies
    Hear how HR can incorporate CXP into business goals
    Cultivate the mindset and a customer-centric culture
    Measure and improve customer satisfaction

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