Vacation on Student Success Facilitator

Страна: Канада;

Город: North Vancouver

Добавлена: 01.09.2018

Работодатель: Capilano University

Для кого: For administrators;

Дедлайн подачи: 30.11.2018


The purpose of the Student Success Facilitator position is to further support and develop services that meet the needs of students in achieving success in their educational experience at Capilano University, within the communities in which we serve as providers of post-secondary education. As an advocate and provider of student services that will support student success, the Student Success Facilitator leads and is responsible for creating, planning, developing, and implementing programs within the Student Affairs department, that will support students to succeed and achieve their goals. The position is accountable for the coordination and evaluation of such programs and services within their portfolio, working collaboratively with other members of the Student Affairs team and wider Student Success department. This position reports to the Director of Student Affairs and Services.

Key Responsibilities:
- Responsible for the coordination and operational aspects of student affairs programs and services within the assigned portfolio, key responsibilities include: supervising and evaluating activities, organizing and planning events, scheduling resources, developing marketing and promotional materials, liaison with students, student employees, campus partners. Evaluates and reports on program outcomes and success.
- Facilitates student affairs events, including new student orientation, peer mentoring training day, volunteer recruitment and induction activities, assists in planning and organizing, hiring and scheduling volunteers and presenters, marketing , coordinates and monitors through to successful completion. Represents the Student Affairs department at other events such as International Student Orientation, Faculty Orientation, CSU events.
- Provides support and administers the student affairs regular and special projects, which requires assisting with the preparation of project charters, work plans and tracking tools; supervision of student employees and volunteers; liaising with other campus partners as required, and assists with the reporting of project outcomes and deliverables.
- Monitors and maintains accurate data within the various computer and information systems related to student affairs programs and services within the portfolio, such as the co-curricular record data base, volunteer database, customer relations management, and the student information system (Banner).
- Supervises volunteers as part of student development and leadership programs.
- Acts as a resource to the University community on matters related to student services including student development, retention and ongoing success.
- Organizes and assists with student life activities and events including student orientation, convocation, educational programs (e.g., academic integrity), and university transition.
- Liaises with the student union and student groups related to student affairs and services.
- Follows best practices and maintains ongoing professional development with relevant research and trends in student affairs and services.
- Participates in establishing goals and objectives for the department that support student success.
- May be required to take training and act in the capacity of a floor warden as part of the University’s Emergency Preparedness Plan (Fire, W.H.M.I.S, and Earthquake).
- Performs duties related to the qualifications and requirements of the position.

Required Knowledge, Skills & Abilities:
- Considerable knowledge of the policies and procedures governing student affairs and services within a post-secondary and preferably University environment.
- Extensive knowledge of student development literature, best practices, and professional standards.
- Demonstrated expertise in providing diverse peer based services, and implementation and development of peer mentoring, supplemental instruction, or peer based tutoring programs.
- Significant knowledge and application of student leadership theories and the instructional design of student leadership experiences.
- Developed knowledge of student wellness literature and practice with an holistic approach to Wellbeing, in support of good mental and physical health, such as building resilience, managing conflict, nutrition, stigma reduction, suicide prevention, smoking cessation.
- Extensive knowledge of student systems and software, such as Banner or another automated student record or customer relations management systems.
- Demonstrated expertise in project and event management principles and practices.
- Knowledge and experience of clerical and office administration, including data base applications, e-mail, wider uses of Outlook, and internet research techniques, and understanding of user needs.
- Developed interpersonal skills, excellent verbal and written communication skills, which ensure clarity of thought and understanding.
- Working knowledge of emergency services procedures and response.
- Clearly evidenced experience of group leadership skills.
- Knowledge and relevant experience of learning and development outcome assessment and program evaluation.
- Ability to develop and recommend business practices, in support of policies and procedures.
- Capability to interpret and explain the applicable rules and regulations that govern Student Affairs and Services activities within a University environment.
- Excellent organizational skills in the management of competing priority tasks working with minimal supervision.
- Demonstrated knowledge and experience of event management skills, organize and evaluate events; write event reports and recommend changes, cancellation, or continued attention to the annual schedule.
- Ability to effectively communicate accurate information in one-on-one and diverse group situations, in both formal and informal settings.
- Ability to establish and maintain effective working relationships with a diverse group of employees, students and the general public, and to exercise good judgment, tact, and diplomacy when interacting with students who may require support with their mental or physical health, social, economic, or other barriers to success.
- Excellent customer service skills in addressing user complaints, suggestions, and to resolve conflicts, ensuring that a high level of service, is maintained.
- Capable of adapting to changing priorities and developments within the department, University and post-secondary sector.
- Ability to maintain confidentiality and to administer the privacy and freedom of information (FOIPOP) regulations, and deal with sensitive issues with tact and diplomacy.

Required Qualifications & Experience:
- Bachelor’s degree. Must have coursework or additional training relevant to student affairs, student services, residence life, student life, student development, and/or student leadership.
- Three years of recent experience in student affairs within a post-secondary environment. Experience must include involvement in project management, student development and programming, program assessment, and/or event management.

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